The Patient Complaints Procedure will also be on display in the reception area.


Patients can complain either in person, via email or telephone and in writing.


Complaints are to be made to Mr Imran Kassam. The complaints will be investigated, and an outcome provided to the patient within 3-5 working days.


A copy of all complaints along with the outcome and any details of any changes made as a result of the complaint will be recorded and available if requested by the registration authority within 28 days of the request being made.


If necessary, if the patient feels that the matter has not been resolved to their satisfaction, they can contact the General Dental Council at or by contacting HIW:


Healthcare Inspectorate Wales

Welsh Government

Rhydycar Business Park

Methyr Tydfil

CF48 1UZ


Telephone: 0300 062 8163